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Komal Chennamraj (KomalChennamraj)
Serendebyte Inc
Lead Architect
Serendebyte Inc
IN
KomalChennamraj Member since 2011 2 posts
Serendebyte Inc
Posted: April 13, 2017
Last activity: April 13, 2017
Posted: 13 Apr 2017 3:37 EDT
Last activity: 13 Apr 2017 5:35 EDT
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Applying a constraint based on Customer Preference

We need help on understanding was that Contact Policy can be defined at the organization level. Can you please elaborate a bit on how to control a campaign correspondence based on individual customer preferences such as 'only send me an email once per week'?

In our case, the correspondence to customer will be sent out using both outbound campaigns and multi-channel campaigns.

Decision Management
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