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Martijn Vreekamp (Martijn)
BPM Company

BPM Company
NL
Martijn Member since 2018 2 posts
BPM Company
Posted: January 25, 2021
Last activity: January 27, 2021
Posted: 25 Jan 2021 2:24 EST
Last activity: 27 Jan 2021 2:40 EST

Archival process only archives some cases older than set period (pyPolicy)

Hi,

We've a question regarding the archival functionality of Pega. We want to archive the CT casetype. The pyPolicy we set to 480 so that all cases older than 480 will be archived:

pyPolicy

The problem is that we see that some cases are being archived, while others not. See a screenshot of the results of a report we build, there are still CT cases in the system older than 480 days:

Report

 

Did anyone encounter same issue or knows how to resolve this? 

Thanks a lot!

Kind regards,

Martijn

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.3.2 Case Management