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 Tumati Srinivasarao (Srinivas_Tumati)
Larsen and Toubro Infotech Ltd.

Larsen and Toubro Infotech Ltd.
IN
Srinivas_Tumati Member since 2016 12 posts
Larsen and Toubro Infotech Ltd.
Posted: December 20, 2017
Last activity: December 20, 2017
Posted: 20 Dec 2017 0:19 EST
Last activity: 20 Dec 2017 3:14 EST
Closed

Are there any OOTB methods to re-queue the items in broken queue ?

Hi,

We can re-queue the item which is in broken queue manually. instead of re-queuing manually can we do the same programmatically through any OOTB ?

Thanks,
Srinivas

Data Integration Java and Activities
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Posted: 3 years ago
Posted: 20 Dec 2017 0:28 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hi Srinivas,


Ideally, we should not do requeue the broken queue items automatically and instead increase the  "maxAtteps" value while calling the QueueForAgent activity or method because there is no control when the retrying should stop, however you can achieve it using the below java code (better to write in a function and call from whereever you want).


PRQueueManager qm = tools.getThread().getQueueManager();

return qm.repair(ItemID);


where ItemID is the Queue Item ID.


Get all the items from the Queue table where the status is "Broken-" and iterating on each item, call the above function.

You can check https://pdn.pega.com/how-requeue-failed-agent-items-broken-queue-items-report as well.


Thanks,

Ujjwal
Posted: 3 years ago
Posted: 20 Dec 2017 2:55 EST
Tumati Srinivasarao (Srinivas_Tumati)
Larsen and Toubro Infotech Ltd.

Larsen and Toubro Infotech Ltd.
IN

Thanks Ujjwal for the reply.


I have tried creating function with the code you have provided. I am getting the below errors.


Error(s) detected while generating java. Compiler reported: ----------

1. ERROR in /com/pegarules/generated/test_BrokenQueueFunction_010444_xLwzUGxOwzAhrdu46R71wQ.java (at line 88)

 PRQueueManager qm = tools.getThread().getQueueManager();

 ^^^^^

tools cannot be resolved

----------

2. ERROR in /com/pegarules/generated/test_BrokenQueueFunction_010444_xLwzUGxOwzAhrdu46R71wQ.java (at line 89)

 return qm.repair(ItemID);

 ^^^^^^^^^^^^^^^^^^^^^^^^^

Void methods cannot return a value

----------

2 problems (2 errors)

Compile failed.


Can you please correct me if I am wrong at creating the function.


Thanks,

Srinivas
Posted: 3 years ago
Posted: 20 Dec 2017 3:14 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hi Srinivas,


Try Below



PublicAPI tools=ThreadContainer.get().getPublicAPI();
try 
{
  PRQueueManager qm = tools.getThread().getQueueManager();
   qm.repair("MYQueueID");
}
	catch(DatabaseException e){
	  oLog.error("Caught exception:", e);
	  throw new PRRuntimeException("CaughtDBException", e);
}


Thanks,

Ujjwal