MANOJPDN Member since 2009 21 posts
Rulesware LLC
Posted: 1 month ago
Last activity: 1 month 1 week ago

Article View count resets on edit- Bug or Expected?

We are using  Pega KM.

All the published articles ( KCP-XXX) get an incremental view count for each view.However when the same article is edicted and published ( KCP-XXX1) the view count gets reset to 0.

To determine the effectiveness of article we need correct view counts  for the article ( and not on the latest Knowledge content published (KCP) per se). Is this expected behavior or can this be considered an enhancement.?



***Edited by Moderator Marissa to update Platform Capability tags****

Pega Knowledge 8.2 Data Integration
Share this page LinkedIn