Posted: 30 Jun 2020 15:08 EDT Last activity: 30 Jun 2020 16:06 EDT
Article View count resets on edit- Bug or Expected?
We are using Pega KM.
All the published articles ( KCP-XXX) get an incremental view count for each view.However when the same article is edicted and published ( KCP-XXX1) the view count gets reset to 0.
To determine the effectiveness of article we need correct view counts for the article ( and not on the latest Knowledge content published (KCP) per se). Is this expected behavior or can this be considered an enhancement.?
***Edited by Moderator Marissa to update Platform Capability tags****