Alagar Pandi Pandi (MayanAlagar)
HCL Techonlogies
Technical Architect
HCL Techonlogies
MayanAlagar Member since 2010 41 posts
HCL Techonlogies
Posted: October 6, 2016
Last activity: October 7, 2016
Posted: 6 Oct 2016 7:11 EDT
Last activity: 7 Oct 2016 11:26 EDT

Assign- Vs Case Type Class in Access Control- GRUN Warranty Case Study


I am having little confusion while implementing security to system in GRUN case study. CSR can access own case and case is not submitted(created by otehrs) can open submit. CSR only can create claim case. Claim Processor can pick the case based on skill. Receiving Specilist can collect the product.

I defines 3 main access roles. GRUN:User, GRUN:Processor, GRUN:Receiver

There are three clssed





for GRUN:User

    1. CanCreateWarranty Priv added and the same added to starter flow.

    2. Now for open case is not submitted.

           Approach 1: Assign- Level. CanPerform in Assign-Worklist can say below

                       Case.Status=="New"  && Case.WorkGroup==NewAssignPage. pxWorkGroup

          Approach 2:    OpenInstance & Modify Instance: CanPerform(Access When):  CaseStatus==”New”  && WorkGroup of pxCreateOperator==WorkGroup ofCurren User Login

     In Both Approach: Case is meant to be GRUN-FW-Warranty-Work-Claim case. Whcih Approch we can use ??.

 We have to define  GRUN-FW-Warranty-Work-ProductClaim and GRUN-FW-Warranty-Work-ReceiveProduct should not be opened by GRUN:User.

   Open Instance and Modify Instance should be true/Production System Setting Level: 5 because GRUN:User has to trigger open/modify case to create child cases(GRUN-FW-Warranty-Work-ProductClaim). But GRUN-FW-Warranty-Work-ReceiveProduct case can set Open/Modify Instance set to 0/false. But child cases(GRUN-FW-Warranty-Work-ProductClaim). Perform Privilege With Value =0/False.


For GRUN:Processor

For Case (GRUN-FW-Warranty-Work-Claim)  and  Child Case (GRUN-FW-Warranty-Work-ReceiveProduct ) Just set Perform Privilege: 0/false

child cases(GRUN-FW-Warranty-Work-ProductClaim)  Perform Privilege to : true/5


For GRUN:Receiver

          For Case (GRUN-FW-Warranty-Work-Claim)  and  Child Case (GRUN-FW-Warranty-Work- ProductClaim) Just set Perform Privilege: 0/false

child cases(GRUN-FW-Warranty-Work-ReceiveProduct)  Perform Privilege to : true/5 

***Updated by moderator: Maryrita to move from Pega Academy community to PSC***

***Updated by moderator: Marissa to update categories***

Case Management
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