Nisarg Kothari (NisargK9)
Tata Consultancy Services

Tata Consultancy Services
NisargK9 Member since 2014 27 posts
Tata Consultancy Services
Posted: December 14, 2016
Last activity: December 19, 2016
Posted: 14 Dec 2016 11:50 EST
Last activity: 19 Dec 2016 16:44 EST

Assigning work based on availability

Workgroups W1, W2 belong to Unit U1

Based on email, I need to initiate a work and assign it to an operator (from W1 or W2) based on availability.

Problem is assigning to an available operator

Items tried :

ToLeveledGroup -- accepts only one parameter for workgroup

ToSkilledWorkbasket after giving a common workbasket to all the operators -- This gets assigned to the workbasket. User needs to do getNextWork in order to claim it.

Can someone pls suggest a solution on this. 

***Edited by Maryrita:Moderator, moved to Product Support from Pega Academy***

***Updated by Moderator: Marissa to update categories***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.