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NisargK9 Member since 2014 27 posts
Tata Consultancy Services
Posted: December 14, 2016
Last activity: December 19, 2016
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Assigning work based on availability

Workgroups W1, W2 belong to Unit U1

Based on email, I need to initiate a work and assign it to an operator (from W1 or W2) based on availability.

Problem is assigning to an available operator

Items tried :

ToLeveledGroup -- accepts only one parameter for workgroup

ToSkilledWorkbasket after giving a common workbasket to all the operators -- This gets assigned to the workbasket. User needs to do getNextWork in order to claim it.

Can someone pls suggest a solution on this. 

***Edited by Maryrita:Moderator, moved to Product Support from Pega Academy***

***Updated by Moderator: Marissa to update categories***

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