Assignment deadline not displaying
Hello All,
We have one issue that after some time (about 15 days) one or two cases assignment deadline not displaying which in db no deadline record also. Other same assignments have deadline as expected. Suspending it may be related to SLA agent. Not sure if anyone will know about this issue? Thanks in advance!
***Updated by Moderator: Lochan. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option; added Category***
Hello,
There is no original deadline since the assignment created bcoz daily we have reports of every assignment.
In Clipboard deadline time also not there.
One good thing is to check the audit history of working and non working case. That might give good idea why this behaviour is there.
We tried but still not able to find out rootcause. And only 1 or 2 cases will have the issue after some time.
Hi
What is the original deadline ? Also, can you see the clipboard once to check the deadline time .