Assignment doesn't go into the workbasket
I did an assignment and it is supposed to get into the work basket which I assigned for. But when I did return the assignment with an alternate stage and filled the assignment until the same part which I returned it, it didn't assign into the work basket. Can anyone tell me why does it happen and the solution of it?
Here I attach some screenshots of mine.
Pegasystems Inc.
US
In the history I see the item was moved from Stage 3 to Stage 5. Is this the correct stage? Is there an assignment shape in stage 5 and where does it route to?
PT. Bank Sinarmas
ID
Yes it was moved from Stage 3 to 5 and this is the correct Stage (there is no Stage 4). This only happened when it was assigned into the alternate stage which I made. It always does a route to the correct workbasket, even in the alternate stage too. There is an assignment shape in stage 5, right after the start shape.
Here I attach how it looks like in my first assignment shape in the Stage 5.
Pegasystems Inc.
IN
Can you check tracer/log to understand whether something is going wrong or not.