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ChetanaS Member since 2019 1 post
Cognizant Technology Solutions India PVT Ltd
Posted: 1 month ago
Last activity: 1 month 1 week ago

Assignment Removed via Ticket : FLOW JUMPBACK

Hi ,

I am facing an issue where when the SLA for an assignment is breached , an "Assignment Removed via Ticket"  action is performed as seen in the History and case is getting redirected back from where it was fetched.

 

I have checked the assignment for which this error is coming and there is no ticket associated with the flow or SLA.

 

I have found that the processing time for "Assignment Removed via ticket" is same as the time when an action named "FLOW JUMPBACK" is being triggered in the OOTB reports. However i failed to find any flow action named "FLOW JUMPBACK".

 

Kindly suggest me a solution where can I find "FLOW JUMPBACK" and why this "Assignment Removed via ticket" is happening.

 

Thank You.

***Edited by Moderator: Pallavi to update platform capability tags, change category from General to Product***

 

 

 

 

 

Pega Platform Case Management
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