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Raychel234 Member since 2018 18 posts
abeam counsulting
Posted: 6 months ago
Last activity: 4 days 14 hours ago

Assignment routing

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C. Route the assignment to the skilled group for the beta release when the request is for the beta release.Otherwise, route the assignment to the warranty resolution group.

D. Route the assignment to the vice president of service when the request is for the beta release.Otherwise, route the assignment to the warranty resolution group.

What is the correct answer?

 

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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