Close popover
Ahamed Azhar (AZARAHAMED)
Virtusa Pvt Ltd

Virtusa Pvt Ltd
AZARAHAMED Member since 2011 5 posts
Virtusa Pvt Ltd
Posted: November 23, 2016
Last activity: November 29, 2016

Assignment SLA get updated when wo transfer from WB to WL.

I've sittuation there is a work object under manager work basket we are transfering this assignment to user worklist using pxTransferAssignment OOTB activity. According to our requirement we need keep the same sla is to count the tenure of the work object from the time the assignment is ready (by the time the work object come to this perticular assignment), but it's resetting the assignment SLA when user transfer the work object. Has any one gone through the similar sittation? Please share your experience and thoughts.

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.