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Andreas Hubenthal (AndreasHubenthal)
B. Braun Melsungen AG
Pega Platform Lead
B. Braun Melsungen AG
AndreasHubenthal Member since 2018 6 posts
B. Braun Melsungen AG
Posted: June 29, 2020
Last activity: June 29, 2020

Assignment Transfer to operator only impacts routing but not assignTo


I have an issue with the Pega OOTB activity pyReassignAssignment.

We use this to transfer an assignment within a case to another operator.

The new operator is able to see the case in his worklist, open and access the perform harness, but as soon as he wants to approve(finish assignment) an error is displayed that the user is not allowed to lock und update the case.

It works if I add the Perform privilege to the Users Access Group / Role, but this for me is just a temporary fix.

Does anynone has an idea how to give the "new user" access to the case?

Pega Platform 8.2.5 Case Management Healthcare and Life Sciences System Architect