Question

1
Replies
6301
Views
NaveenCharyV8111 Member since 2016 6 posts
Naveenchary_Viswanadhula@syntelinc.com
Posted: 3 years ago
Last activity: 3 years 6 months ago
Closed

Assignment urgency calculation

I see the urgency of an assignment is calculated using below R-D-E

.pxUrgencyAssign=@min(100,@max(0, .pxUrgencyWork + .pxUrgencyAssignSLA + .pyUrgencyAssignAdjust))

Can anyone help me in understanding the role of work urgency in calculating the assignment urgency? An assignment urgency can be independent of work urgency right?

Thanks,

Naveen

Case Management
Moderation Team has archived post
Share this page LinkedIn