Posted: 5 Jan 2020 2:18 EST Last activity: 4 Jun 2021 5:43 EDT
Associate Customer Journey with a Real Time Container
I have created a real time container and calling it using an external web channel. Container has been associated to a supporting strategy and it is fetching the results. It is also capturing the responses based on the impressions/clicks as configured in the container.
Now I created a customer journey which three stages and steps. It has its own entry criteria as per my logic. How do I associate the strategy with the customer journey??? Do I need to set the Journey, Stage, Step values in the strategy enrichment? Or is there any out of the box association available? Looks like I am missing something. Please help me on this.
***Edited by Moderator: Pooja Gadige to add platform capability tag***
Thank you for your patience. I wanted to post a quick update to let you know that we see your question, and that we have some internal documentation that we think might be helpful in answering it. We are currently looking into getting that documentation prepared for publishing, and we will post an update here as soon as that is available.
We have just published a series of documents going into greater depth about the Customer Journey. You can find those here. I think these will give a much better understanding of what is technically happening so that you can implement your Journey.
Based on your questions, it seems that you are trying to build your Journey without Content (offers/actions) and using only Entry Criteria. While Content items are automatically associated with the Journey when activated, Entry Criteria require a little more customization. If this is the route you are taking, you will likely want to utilize event processing. Greater detail on this process can be found in this document.
If these documents don't address your questions, please feel free to respond here, and we will do our best to help!