LucaD000 Member since 2013 2 posts
Posted: 1 year ago
Last activity: 1 year 8 months ago

Associate a knowledge article to a service task

I'm trying to make an end user (business representative) able to configure an article by using Pega Knowledge and subsequently make him able to associate it a specific service case (task). The related documentation suggests to launch a demo call from iteraction portal, adding the task and by using tools menu > Knowledge Content associate the specific article (the business needs are also associate Dialogs and Coaching Tips). The end user doesn't accept this flow, thus my question is: Is there any other way to achieve the same result (associate the article to service case)?
We are working on Pega Infinity 8.1
Thanks in advance

Pega Knowledge
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