Question

1
Replies
125
Views
Close popover
Luca Del Prete (LucaD000)
NTTData

NTTData
IT
LucaD000 Member since 2013 2 posts
NTTData
Posted: January 16, 2019
Last activity: January 17, 2019
Closed

Associate a knowledge article to a service task

I'm trying to make an end user (business representative) able to configure an article by using Pega Knowledge and subsequently make him able to associate it a specific service case (task). The related documentation suggests to launch a demo call from iteraction portal, adding the task and by using tools menu > Knowledge Content associate the specific article (the business needs are also associate Dialogs and Coaching Tips). The end user doesn't accept this flow, thus my question is: Is there any other way to achieve the same result (associate the article to service case)?
We are working on Pega Infinity 8.1
Thanks in advance

Pega Knowledge
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.