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AyakaK53 Member since 2018 2 posts
Hitachi Ltd
Posted: December 7, 2018
Last activity: December 17, 2018
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Associating work queue with access role

I would like to associate an access role with a work queue
so that work queues associated with a user's access role are displayed on "Work queues" on the case manager's portal.

I read help topics about work queue and thought I could realize that by identifying roles at "Roles" field in the work queue record,
but somehow it does not work.
(Work queues associated with the work group show up on the portal.
It seems that the settings at "Roles" does not affect the display of "Work queues" on the portal)

On the portal, is it possible to display work queues associated with the user's access role?
If it's not, how does "Roles" field in the work queue record work?

Thank you in advance.

Case Management
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