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nikhilk7251 Member since 2016 56 posts
Cognizant
Posted: 8 months ago
Last activity: 8 months ago
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Association between Email Service Rule and Email Channel

I created one email channel and found that pega created email listener and service email rule for the same automatically. What is the association between email channel and email service rule . The reason I am asking this is because I see intelligent routing in the email channel, is it the service email activity which fulfills this intelligent routing or some other rule triggers in backend.

***Edited by Moderator: Lochan to update platform capability tags***

Conversational Channels Case Management Data Integration
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