TariniDash Member since 2011 25 posts
Cognizant Technology Solutions India Ltd.
Posted: January 22, 2020
Last activity: February 13, 2020

Attachment to case with different scope


We have a requirement for attaching several documents to a Documentation case . Below is the scenario.

The Case requests customer three or more document type

  • Payroll
    • Part1
    • Part2
  • TaxReturn
    • Part1
    • Partx
  • XYZ

The Part1 and Part2 should be OOTB atttachments ,once part attachments completes the customer will click a button to send it to doc repository to analyze and combine.The same will happen for each type of document. There are almost 30 types of document per country . So we have to attach documents on the scope of each document type in order to send the parts per doc Type to be sent to repository. We created several Category for this but the problem is technically one can request 6/7 payrolls . In that case should we 6/7 category only for Payroll?

Apart from Category is there any other approach available?


Case Management
Share this page LinkedIn