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PenbeM65 Member since 2018 1 post
Softtech
Posted: 1 year ago
Last activity: 1 year 9 months ago
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Attachments Cache Problem

Hi,

Our platform is 7.1.7

We are creating 3 word documents from templates and attach these documents to our case.

After resolving this case, we open new case and create new 3 word documents as attachments.

when we complete the second case there are 6 word documents (3 for old case data and 3 for new case data).

How are we resolve this problem?

Thanks in advance.

Case Management
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