Question 1 Replies 36 Views × Close popover Penbe Macit (PenbeM65) Softtech Senior System Achitect Softtech TR View Profile Send Message PenbeM65 Member since 2018 1 post Softtech Posted: December 17, 2018 Last activity: December 18, 2018 Posted: 17 Dec 2018 6:45 EST Last activity: 18 Dec 2018 6:24 EST Closed Attachments Cache Problem Hi, Our platform is 7.1.7 We are creating 3 word documents from templates and attach these documents to our case. After resolving this case, we open new case and create new 3 word documents as attachments. when we complete the second case there are 6 word documents (3 for old case data and 3 for new case data). How are we resolve this problem? Thanks in advance. Case Management Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 18 Dec 2018 6:24 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to PenbeM65 Hello, Can you try this with an Out-Of-The-Case user and workobject? Maybe you need to trace it to analyse where the problem could be coming from.