Bhattacharya Tilak (BHATTACT)
Cognizant Technology Solutions

Cognizant Technology Solutions
BHATTACT Member since 2005 7 posts
Cognizant Technology Solutions
Posted: December 21, 2020
Last activity: December 21, 2020
Posted: 21 Dec 2020 7:47 EST
Last activity: 21 Dec 2020 7:58 EST

Authentication inside web chat bot


The requirement is to Authenticate a user inside a web chat bot

In PEGA Web chat configuration, there is a default Response command "Authenticate" but it is for Basic PEGA Authentication.We want to do a external authentication but could not find any extension points.

Please suggest and le me know for any further questions

Pega Customer Service 8.3 Conversational Channels Security Lead System Architect