Virtusa Corporation
Senior System Architect
Virtusa Corporation
S_Yennam Member since 2014 32 posts
Virtusa Corporation
Posted: September 21, 2016
Last activity: October 4, 2018
Posted: 21 Sep 2016 5:49 EDT
Last activity: 4 Oct 2018 13:54 EDT

Authentication Time-Out

Hi Team,

We are facing this issue in Production. Authentication Time Out in Work Group is 1800sec

Scenario :

1. Log into application.

2. Navigate to 2nd screen (which has a Grid which uses RD to display records). Rows are displayed.

3. Keep session Idle for 1800sec.

4. Click on any link. we go back to login screen.

5. Login with same credentials.

6. Navigate to 2nd screen. Rows are not displayed as previous.


I tried to trace the issue. But if I ON the tracer, RD is getting executed and rows are displayed. But when I OFF the tracer and execute, row are not displayed and in clipboard I see no pages related to RD.

Its and serious issue that we are facing in production. We don't know the root cause for this. We are in dilemma if to raise a PEGA SR or not. Team Please respond on this ASAP


Sateesh Yennam

***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

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