Question
Auto call problem flow
when we set a date values to char values, then the case will auto call problem flow as error message,
just want to know how to find the place that it call problem flow.
Thanks for your help.
***Edited by Moderator: Pallavi to update content and platform capability tags***
Hello
I'm facing the same problem right now.
In my situation, i want to skip the OOTB ProblemFLow. And manually call it in my own activity.
Could you please help me with this.
Hello
The main problem is how to skip the OOTB ProblemFlow.
I do not want the OOTB one.
Thanks
By the way, When calling the ProblemFlow in my activity.
There will be 2 open cases.
The main flow just proceed to the next step and also create a new one that route to the Broken Process.
I just need one.How to do that ?
Well,
I don't think we have an option to skip ProblemFlow, I'm not sure.
The only way is to avoid bad configuration with a flow crashing in the middle of nowhere with an exception not properly handled.
I agree.
There should never be a reason for skipping problem flow when there is a problem. You need to prevent the original error happening
"when we set a date values to char values, then the case will auto call problem flow as error message" - If you need to set your date value to a char value, you are using the wrong property type, please switch to text property type which is more flexible.
Below post might help you
Hello,
Well problem flow could be automatically called by the system from any flow I believe. This is an Out-Of-The-Box mechanism to handle unhappy path of your custom flows eventually.
But if you need more details, I think the best approach is to trace the runtime execution with our tracer tool.