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MaxP0658 Member since 2021 1 post
Posted: March 18, 2021
Last activity: March 18, 2021

Auto populate form in first stage of case life cycle

Hi there,

I'm having trouble enabling a case life cycle whereby users are presented with a list of auto-populated fields as the first step in a case workflow (they would then be clicking on one of these fields, a URL, to conduct an action outside of Pega).

I noticed all case life cycles default to having users fill out a form as the first step. Can this be avoided? 

For additional context I'm working in App Studio on a free trial since I'd like to demo what building a workflow would be like for my client (they are choosing between different services, Pega being one of them). 

Thanks for any help you can provide. 

Pega Platform Case Management Other Industry Consulting Solution Executive