Question3Replies12740Views SumitV24 Member since 2015 23 posts Amazon Posted: February 1, 2016Last activity: September 1, 2016 Closed Solved 'Auto queue management' for advanced agentHow can I leverage auto queue management check-box for Advanced agent System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoKevinZheng_GCS PEGA replied to SumitV24Please refer to this link: https://pdn.pega.com/forums/forum-faq-general-rules-expectations/diff-betw-advanced-agent-mode-and-standard-agent-mode. Very good discussion there. Posted: 4 years agoDilipanV105 Atos Syntel replied to KevinZheng_GCSAbove link redirects to https://pdn.pega.com/communities Accepted Solution Posted: 4 years agoVidyaranjan MOD replied to DilipanV105Hi Dilipan, The following link should help you obtain the information Kevin was referring to: diff betw advanced agent mode and standard agent mode Hope this helps. Please feel free to write to us in case you face difficulties. ~Vidyaranjan A V | Community Moderator | Pegasystems Inc.