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Mathan Member since 2014 11 posts
Customer Analytics Pvt Ltd
Posted: 2 years ago
Last activity: 2 years ago
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Auto Wrapup of Interaction

Team,

We are checking for the possibility in CS 7.21 if we can wrap up Interaction from Service Case directly. Below is the complete context on Requirement, Could you please shed some idea on this?

Example, we create Interactions for Each phone calls with customer, their requests will be served using Service Cases, as per Business call flows, their customer always majority come with single requests, in this case, they don't want to come back to Interaction driver after while resolving the Service case, instead they would like to have a question "do you have to wrap up Interaction?" in Service case and wanted application to Wrap up (Resolve) Interaction automatically if selected Yes. So it does resolve both service and Interaction Case on one go.

Thanks

Mathan

Pega Customer Service
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