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 Haithem Boukhrouf (BoukhroufH)
Atit
Haithem Boukhrouf
Atit
FR
BoukhroufH Member since 2019 6 posts
Atit
Posted: September 13, 2019
Last activity: September 16, 2019
Posted: 13 Sep 2019 4:02 EDT
Last activity: 16 Sep 2019 7:18 EDT
Closed

Automate Reopen and open coverCase Review in the same button

HI

I need to create a button to automate the reopen action of resolved case then open the coverCase review page without any additional action .

I tried to reopen the case with reopen activity, the case is opened but the redirection was not succeful.

I got this error : "A new page cannot be locked; it must be saved first. "

Low-Code App Development Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 2 years ago
Posted: 13 Sep 2019 4:41 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello, 


Are you saying this is working with the Out-Of-The-Box reopen action but not with your custom button? Have you tried to compare both traces?
Posted: 2 years ago
Posted: 13 Sep 2019 10:34 EDT
Haithem Boukhrouf (BoukhroufH)
Atit
Haithem Boukhrouf
Atit
FR

Hello


yes but the problem is to redirect to edit screen after reopen case and that not happened with OOTB Reopen.
Posted: 2 years ago
Posted: 13 Sep 2019 11:18 EDT
Rakesh Kumar (Rakesh Kumar)
PEGA
Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,


Can you please try Using ResumeFlow OOTB activity, I believe this should take you to desired screen.


Regards,


Rakesh kumar

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