Question
4
Replies
53
Views
Atit
Posted: September 13, 2019
Last activity: September 16, 2019
Closed
Automate Reopen and open coverCase Review in the same button
HI
I need to create a button to automate the reopen action of resolved case then open the coverCase review page without any additional action .
I tried to reopen the case with reopen activity, the case is opened but the redirection was not succeful.
I got this error : "A new page cannot be locked; it must be saved first. "
Posted: 1 year ago
Hello
yes but the problem is to redirect to edit screen after reopen case and that not happened with OOTB Reopen.
Posted: 1 year ago
Hi,
Can you please try Using ResumeFlow OOTB activity, I believe this should take you to desired screen.
Regards,
Rakesh kumar
Hello,
Are you saying this is working with the Out-Of-The-Box reopen action but not with your custom button? Have you tried to compare both traces?