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BoukhroufH Member since 2019 6 posts
Lyance
Posted: 9 months ago
Last activity: 9 months 2 weeks ago

Automate Reopen and open coverCase Review in the same button

HI

I need to create a button to automate the reopen action of resolved case then open the coverCase review page without any additional action .

I tried to reopen the case with reopen activity, the case is opened but the redirection was not succeful.

I got this error : "A new page cannot be locked; it must be saved first. "

Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
Reply
Posted: 9 months ago

Hello, 


Are you saying this is working with the Out-Of-The-Box reopen action but not with your custom button? Have you tried to compare both traces?

Posted: 9 months ago

Hello


yes but the problem is to redirect to edit screen after reopen case and that not happened with OOTB Reopen.

Posted: 9 months ago

Hi,


Can you please try Using ResumeFlow OOTB activity, I believe this should take you to desired screen.


Regards,


Rakesh kumar

Posted: 9 months ago

Hi


thanks for your reply but i have always review case page.
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