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VincenzoV Member since 2015 4 posts
Hoverstate
Posted: 4 years ago
Last activity: 4 years ago
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Automatic Assignment

Hi,
I'd like to know how to create an "automatic" assigment (inside a flow rule) in order to have these 3 characteristics:
1) when an assigment is automatic processed I should see it as "Completed" and not clickable (as per the manual assignents)
2) no other human actions are required
3) the flow will proceed to the next assigment

I've tryed using the SLA settings inside the assigment shape using the "AdvanceFlow" activity passing a flow action rule (the same used in the maual assignment), but the outcomes are not good as described in the points above.

Thanks in advance,
Vincenzo Viglietti

***Updated by Moderator: Marissa. Removed user added #helpme group tag. Apologies for confusion, shouldn't have been an end-user option; updated categories***

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