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Kaushik Sen (KaushikS3532)
TCS
Assistant Consultant
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KaushikS3532 Member since 2013 3 posts
TCS
Posted: December 7, 2015
Last activity: December 7, 2015
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Automatic case creation through email in CPM

We want to automatically create both interaction case and service case in our application through email.

As per PDN, only interaction case is getting created automatically from incoming email.

Case Management
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