Posted: 3 Mar 2020 14:53 EST Last activity: 3 Mar 2020 15:04 EST
Automatic way of dial IVR Options/extensions
We are using Pega Call and Pega CS 7.1 for a call center application where users frequently make outbound calls to specific organizations to complete the customer needs. In some case they need to make a call, wait for the IVR menu and dial the option (ex: press 1 for English) or extensions.
If we can pre-define the IVR-options/ extension, is there a OOTB way to automate the process of dialing the option/ extension with a single click?