Question

12
Views
KrushanthanR Member since 2010 9 posts
Virtusa (pvt) Ltd
Posted: 6 months ago
Last activity: 6 months 2 weeks ago

Automatic way of dial IVR Options/extensions

Hello,

We are using Pega Call and Pega CS 7.1 for a call center application where users frequently make outbound calls to specific organizations to complete the customer needs. In some case they need to make a call, wait for the IVR menu and dial the option (ex: press 1 for English) or extensions.

If we can pre-define the IVR-options/ extension, is there a OOTB way to automate the process of dialing the option/ extension with a single click?

Thanks in advance

 

Pega Customer Service 7.1.3 Case Management Healthcare and Life Sciences Lead System Architect
Share this page LinkedIn