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Krushanthan Ragunathan (KrushanthanR)
Virtusa (pvt) Ltd
Lead System Architect
Virtusa (pvt) Ltd
US
KrushanthanR Member since 2010 10 posts
Virtusa (pvt) Ltd
Posted: March 3, 2020
Last activity: March 3, 2020
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Automatic way of dial IVR Options/extensions

Hello,

We are using Pega Call and Pega CS 7.1 for a call center application where users frequently make outbound calls to specific organizations to complete the customer needs. In some case they need to make a call, wait for the IVR menu and dial the option (ex: press 1 for English) or extensions.

If we can pre-define the IVR-options/ extension, is there a OOTB way to automate the process of dialing the option/ extension with a single click?

Thanks in advance

 

Pega Customer Service 7.1.3 Case Management Healthcare and Life Sciences Lead System Architect
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