Posted: 3 Dec 2019 23:25 EST Last activity: 16 Dec 2019 0:25 EST
automatically finalize interaction
my issue is when I open a wrap up screen for an interaction and do nothing and leave it there, after sometime it will automatically finalize interaction and update the status. I have check the log and found nothing.
I checked the section, flow action and flows mentioned and cannot find specific error. Moreover, it only occurred in the prod environment and other environments all good. Any config or other issues caused it?