Question
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Posted: December 3, 2019
Last activity: December 16, 2019
automatically finalize interaction
Hi,
my issue is when I open a wrap up screen for an interaction and do nothing and leave it there, after sometime it will automatically finalize interaction and update the status. I have check the log and found nothing.
Anyone can help this issue? thanks.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
I did not get your usecase can you please elaborate, So far i understood you are clicking on wrapup button and it is taking to wrapup screen and do nothing, the interaction is getting wrapped?