Posted: 28 Mar 2018 2:41 EDT Last activity: 26 Nov 2019 6:22 EST
automatically move to next task Using Wait Shape
I have a requirement using the wait shape To Automatic Process. The scenario is user do their assignment in "Before Wait" Shape and then next process move into "Wait Shape" ( Using Wait Type TIMER ). After 1 hours , the assignment automatically go to Next Step.
my Question, why It failed to Next Step After Waiting For 1 Hours ? is there any missing configuration ?
The Case Type rule is used to configure the locking settings. Here you can specify if you want to use optimistic locking or default locking and you can set the lock timeout. To release an individual lock, you can go to Designer Studio > Process & Rules > Tools > Work Admin > All Locks.
Is your Wait shape configured to use a Timer or a case dependency? If using a Timer, then you can use the same steps listed in the post above. When the process moves to the Wait shape, check to see if there is a queue item scheduled. Then when the time has been met, check to see if the queue item has been processed or if it is in the broken queue. You can also trace the ServiceLevelEvents agent.
Issue: When we assigned timer shape default SLA set to pzWaittimer, so after that SLA agent picks and It will call Resumeflow activity.
for this activity ,agent is passing two parameters Flow: currenflowname and Flowaction : Approve.
but in this case flowaction param should be "pyContinueafterWait' (because its Pega default Flowaction for timer shape). Since in your flow there is no approve Flowaction, case is not proceeding further.
For temporary fix:
please change the flowaction name as "approve" instead of pycontinueafterWait it will work.
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