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Moritaka Kanai (kanam)
ServiceNow
Platform Solution Consultant
ServiceNow
JP
kanam Member since 2012 58 posts
ServiceNow
Posted: May 4, 2017
Last activity: May 7, 2017
Posted: 4 May 2017 22:32 EDT
Last activity: 7 May 2017 21:52 EDT
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The Automation created on the older Windows and Office versions

Hi. Can we use the Automation, which has been created on Windows 7 with Office 2013, in the environment of Windows 10 with Office 2016?

One of our customers tried it, but they claim that these Automations cannot be executed on Windows 10 with Office 2016.

They tried the following things, but the problem has not been resolved yet:

1. Uninstalling Pega Robotics Studio, and re-installing it with choosing Office 2016
2. Uninstalling Pega Robotics Studio, deleting the OpenSpan-related keys in HPEY_CURRENT_USER, and re-installing it with choosing Office 2016

Any thoughts?

Robotic Process Automation
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