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Arun_Bamaniya Member since 2011 8 posts
Cognizant
Posted: 3 years ago
Last activity: 3 years 7 months ago
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Avaya-AES-CTI

Hi,

Anyone here can please let me know, what activity i need to customize to search for contact details in database and get additional details for contact?

And whether it is possible to send some data some data from PEGA 7 to Avaya-AES back to take survey on IVR ? and those details can be passed to Pega back ?

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