Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.
I have a below requirement.
Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.
I need the approach for this implementation.
***Updated by moderator: Lochan to add Categories***
Posted: 4 years ago
There are OOTB activities for skill base as well as load balanced routing as shown in this article (with slight modifications, you can achieve this): https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain.htm#definitions/i/intelligentrouting.htm