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Posted: December 18, 2015
Last activity: April 14, 2017
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Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.
I have a below requirement.
Background Agent to pull work from workbasket and assign to caseworker based of their skill ,bandwidth etc.
I need the approach for this implementation.
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There are OOTB activities for skill base as well as load balanced routing as shown in this article (with slight modifications, you can achieve this): https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain.htm#definitions/i/intelligentrouting.htm