Question1Replies113Views Lalit_Singh Member since 2012 41 posts Cognizant Technology Solutions Posted: June 6, 2017Last activity: June 22, 2017 Closed Solved best approach to implement get work when two child cases should be picked by two different operatorHi Team,i Have requirement where two cases is present in a WB . If Operator A got the 1st child case and if again he is doing get work he should not get the 2nd child case.Thanks,Lalit***Updated by Moderator: Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 3 years agoericosman_GCS PEGA replied to Lalit_SinghYour first step would be to read the documentation and available articles that explain the general way that the get-work mechanism can be customized. Once you've done that, you can design your customization to make use of the audit history on the relevant cases so that you don't pick the second case for the same user.