Question2Replies194Views Bruce548 Member since 2010 1 post PEGA Posted: 4 years agoLast activity: 4 years 2 months ago Closed Best approach for managing multiple client email inboxes.What is the best approach to use when the client has multiple "To" addresses for their customer support (28). Each would create an interaction and route it to specific work basket (1 to 1).If there are 28 listeners, the approach is straightforward but maintenance is complicated.If we forward the emails to a common listener and assign some atribute that defines the original inbox, fewer listeners but a more complicated solution.Thoughts?***Updated by moderator: Lochan to add Categories Low-Code App Development Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agosahup1 PEGA replied to Bruce548may be one email account/one listener defining or parameterzed or defined configured rule to send to original inbox could be the tradeoff method. Posted: 4 years agoSantanu PEGA replied to Bruce548Hi I think, a good alternative will be to configure your email box in such a way that all the incoming emails will auto route a common mail box. For example, if you have 2 customer support mail id , e.g : firstname.lastname@example.org and email@example.com then have a common mailbox say firstname.lastname@example.org and route all the incoming mails from email@example.com and firstname.lastname@example.org to email@example.com. Now have a single listener which can check this firstname.lastname@example.org mailbox and create interactions accordingly. The matching criteria for avoiding duplicate interactions to be created could be the timestamp and from mail id.