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Bruce548 Member since 2010 1 post
PEGA
Posted: 4 years ago
Last activity: 4 years 2 months ago
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Best approach for managing multiple client email inboxes.

What is the best approach to use when the client has multiple "To" addresses for their customer support (28).  Each would create an interaction and route it to specific work basket (1 to 1).

If there are 28 listeners, the approach is straightforward but maintenance is complicated.

If we forward the emails to a common listener and assign some atribute that defines the original inbox, fewer listeners but a more complicated solution.

Thoughts?

***Updated by moderator: Lochan to add Categories

Low-Code App Development Data Integration
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