Question 2 Replies 216 Views × Close popover Bruce Davis (Bruce548) PEGA Principal Service Assurance Advisor Pegasystems Inc. US View Profile Send Message Bruce548 Member since 2010 1 post PEGA Posted: July 8, 2016 Last activity: July 11, 2016 Posted: 8 Jul 2016 18:30 EDT Last activity: 11 Jul 2016 9:48 EDT Closed Best approach for managing multiple client email inboxes. What is the best approach to use when the client has multiple "To" addresses for their customer support (28). Each would create an interaction and route it to specific work basket (1 to 1). If there are 28 listeners, the approach is straightforward but maintenance is complicated. If we forward the emails to a common listener and assign some atribute that defines the original inbox, fewer listeners but a more complicated solution. Thoughts? ***Updated by moderator: Lochan to add Categories Low-Code App Development Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 9 Jul 2016 5:11 EDT × Close popover Phani Sahukaru (sahup1) PEGA Architect - Financial Services Pegasystems Inc. IN View Profile Send Message sahup1 PEGA replied to Bruce548 may be one email account/one listener defining or parameterzed or defined configured rule to send to original inbox could be the tradeoff method. Posted: 4 years ago Posted: 11 Jul 2016 9:48 EDT × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to Bruce548 Hi I think, a good alternative will be to configure your email box in such a way that all the incoming emails will auto route a common mail box. For example, if you have 2 customer support mail id , e.g : email@example.com and firstname.lastname@example.org then have a common mailbox say email@example.com and route all the incoming mails from firstname.lastname@example.org and email@example.com to firstname.lastname@example.org. Now have a single listener which can check this email@example.com mailbox and create interactions accordingly. The matching criteria for avoiding duplicate interactions to be created could be the timestamp and from mail id.