Fred Goldbach (FredG487)
Highmark Health
Architect, Pega Center of Excellence
Highmark Health
FredG487 Member since 2009 37 posts
Highmark Health
Posted: April 20, 2017
Last activity: April 21, 2017
Posted: 20 Apr 2017 14:42 EDT
Last activity: 21 Apr 2017 4:29 EDT

Best Practice to manage Operator IDs

Hello! Is there a best practice to manage Operator IDs in Pega 6.x and 7.1.x applications? Is there a documented approach to handling operator ids for when folks transfer departments or leave the company? I was told early on that it is not a good idea to delete Operator IDs because you lose the operator ID information/references. My security department wants to delete operator ids due to security concerns. In the meantime, I have removed access groups to "disable" users.

Should we delete operator ids in production and QA, but keep them in development? What happens if an operator id is tied work items or workbaskets and they get deleted?

I know in Pega7.2.2, operator ids can be "disabled", which should suffice security.


***Moderator Edit: Vidyaranjan | Updated Categories***

Case Management Data Integration
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