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Steven Yorston (StevenY7)
NAG
Senior Technical Specialist
NAG
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StevenY7 Member since 2013 8 posts
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Posted: May 21, 2020
Last activity: June 10, 2020
Posted: 21 May 2020 5:13 EDT
Last activity: 10 Jun 2020 7:31 EDT
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Best practices for training intent model for IVA

Hi,

Quick bit of background, we have configured an Email Channel that is used to determine the type of case to create based off a selection of 50 different Intents. With the large number of Intents, Emails are being miscategorized and IVA Intent sometimes just outputs the completely wrong Intent. These Emails can be large in detail which again isn't helpful for Intent Model. We have configured keywords for each Intent & various phrases from the Email bodies.

Any recommendations as to how best to Model the Intent with the variety we have?

Thank you.

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Platform 7.3.1 Conversational Channels
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