Question

1
Replies
557
Views
Mandaris Member since 2019 8 posts
State of California - Franchise Tax Board
Posted: May 6, 2019
Last activity: May 9, 2019
Closed

Best way to change SLA for a case

I'm fairly new to Pega and one of the tasks that have been discussed is to determine what SLA should be assigned to a case based off of properties in a particular case.

We were discussing using a decision shape, but I wanted to know what the forum suggests.

Pega Academy
Moderation Team has archived post
Share this page LinkedIn