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Sai Tej Bollapragada (bollv)
PEGA
System Architect
Pegasystems Inc.
IN
bollv Member since 2018 2 posts
PEGA
Posted: August 9, 2019
Last activity: August 12, 2019
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Best way to remove case level SLA without affecting inflight cases in production

We had a case level SLA in production. User wants us to remove the case level SLA "pyCaseTyprDefault" from production. Could you please let us know the best way to remove this SLA from production without affecting inflight cases. Our new requirement is to add Stage level and assignment level SLAs in place of case level SLA.

***Edited by Moderator: Lochan to tag SR***

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