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Rick Tongson (RTongson)
TSYS

TSYS
US
RTongson Member since 2013 2 posts
TSYS
Posted: July 23, 2019
Last activity: July 24, 2019
Posted: 23 Jul 2019 16:25 EDT
Last activity: 24 Jul 2019 10:26 EDT
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Is bi-directional network setup required between PegaCALL CTI Link Engine and CTI Server?

For example, network is configured for bi-directional communications:

  • Communication can be initiated from PegaCALL CTI Link Engine to CTI Server (i.e. Avaya AES, Genesys T-Server)
  • Communication can be initiated from CTI Server (i.e. Avaya AES, Genesys T-Server) to PegaCALL CTI Link Engine

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Pega Platform
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