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Posted: July 23, 2019
Last activity: July 24, 2019
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Is bi-directional network setup required between PegaCALL CTI Link Engine and CTI Server?
For example, network is configured for bi-directional communications:
- Communication can be initiated from PegaCALL CTI Link Engine to CTI Server (i.e. Avaya AES, Genesys T-Server)
- Communication can be initiated from CTI Server (i.e. Avaya AES, Genesys T-Server) to PegaCALL CTI Link Engine
***Edited by Moderator Marissa to update platform capability tags****
Hi RTongson,
Thanks for posting the query.
When you have configured a CTI link in the Pega-call landing page, everything will be communicated in terms of events between Pega and the configured CTI link server. For example, upon logging into the Pega call application in the interaction portal a login event will get generated which would be observed in the browser console as JSON format. Every event which was sent by CTI link server will get converted to js events which in turn perform the necessary actions on the portal.