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John Bushey (JohnB097)
Computershare
Application Architect
Computershare
US
JohnB097 Member since 2018 16 posts
Computershare
Posted: June 19, 2019
Last activity: July 5, 2019
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BIX fails because work object is locked

BIX appears to be failing when the case is locked. We run BIX during off peak hours but it will regularly encounter work items that are locked by a user or agent process. When this happens the work object is not BIX'd because BIX can't get the lock. Is this the correct behavior? Why does BIX need a lock? I'm expecting BIX to be a read only process. If the current record is locked and dirty that's ok. Any committed changes will be picked up on the next BIX run.

***Edited by Moderator Marissa to update platform capability tags****

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