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Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
Anthem
IN
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PradeepPydi Member since 2017 208 posts
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Posted: September 26, 2018
Last activity: September 27, 2018
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Blank Screen after logging into PRPC DEV portal.

Hi Team,

Blank screen has been observed after logging into PRPC731.This Issue has been observed after the Database migration from MSSQL to ORACLE using PEGA's Data Mover Utility.

Please find the attachments for the PEGA logs and BLANK SCREEN screenshot.

***Edited by Moderator: Pallavi to update platform capability tags***

System Administration Data Integration User Experience
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Posted: 2 years ago
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Naveen Kumar Gattupally (Naveen_Naanu)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN
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Hello Pradeep, 


Can you check Network trace, any exceptions on browser console? 


Have you tried the same in chrome browser?

Posted: 2 years ago
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Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
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IN
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Following exception @ network trace.


SCRIPT5007: Unable to set property 'TEMPLATE_DEFAULTS' of undefined or null reference

File: templates_default_constant_values90302070d6e99e7aea9f2f74b39ef794.js, Line: 1, Column: 1


PFA for the fiddler trace.


Similar Blank screen behavior across IE11,Chrome and Firefox browsers.
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