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 PRADEEP CHOWDARY PYDI (PradeepPydi) Anthem Senior PEGA DEVOPS and Cloud Administrator
Anthem
IN
PradeepPydi Member since 2017 235 posts
Anthem
Posted: September 26, 2018
Last activity: September 27, 2018
Posted: 26 Sep 2018 22:45 EDT
Last activity: 27 Sep 2018 11:42 EDT
Closed

Blank Screen after logging into PRPC DEV portal.

Hi Team,

Blank screen has been observed after logging into PRPC731.This Issue has been observed after the Database migration from MSSQL to ORACLE using PEGA's Data Mover Utility.

Please find the attachments for the PEGA logs and BLANK SCREEN screenshot.

***Edited by Moderator: Pallavi to update platform capability tags***

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Posted: 3 years ago
Posted: 27 Sep 2018 0:06 EDT
Naveen Kumar Gattupally (Naveen_Naanu) PEGA Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Pradeep, 

Can you check Network trace, any exceptions on browser console? 

Have you tried the same in chrome browser?
Posted: 3 years ago
Posted: 27 Sep 2018 11:42 EDT
PRADEEP CHOWDARY PYDI (PradeepPydi) Anthem Senior PEGA DEVOPS and Cloud Administrator
Anthem
IN

Following exception @ network trace.

SCRIPT5007: Unable to set property 'TEMPLATE_DEFAULTS' of undefined or null reference
File: templates_default_constant_values90302070d6e99e7aea9f2f74b39ef794.js, Line: 1, Column: 1

PFA for the fiddler trace.

Similar Blank screen behavior across IE11,Chrome and Firefox browsers.

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