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Marc-AntoineN Member since 2012 10 posts
Capgemini
Posted: 6 months ago
Last activity: 2 months 3 weeks ago

Block Pega from reopening previous case on reconnection

Hi,

When a user close Pega with a case opened, Pega seems to remember this case and when he comes back, it will open the portal first, and then quickly reload the previous case.

We want to avoid reopening the previous case. 

We didn't find any way yet. We did found this datapage: Declare_pyDisplay but clearing the content only avoid reloading opened rules in developer and express portals, not in user portals.

Any idea ?

Thanks a lot, this has a very big impact on business and we really need a solution.

Pega Platform 7.4 Case Management Financial Services Lead System Architect
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