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 ANKIT MANNA (ANKITM31)
Cognizant

Cognizant
IN
ANKITM31 Member since 2017 4 posts
Cognizant
Posted: July 23, 2019
Last activity: July 23, 2019
Posted: 23 Jul 2019 4:50 EDT
Last activity: 23 Jul 2019 10:21 EDT
Closed

broken Queue issue

Hi,

Using Queue-for-Agent method, I Queued one Work Object to process. using Agent activity i am processing the Queued WO.
In middle of processing the agent activity is failed, and the Queued item is went into broken Queue.

I manually Re-Queued it, and WO processed sucussfully. but still it is showing Broken queue.

Please any help...

Thanks & regards,
Parushruam.

***Edited by Moderator: Lochan to update platform capability tags***

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Posted: 2 years ago
Posted: 23 Jul 2019 5:03 EDT
Laurence Brannigan (LaurenceB_GCS)
PEGA
Senior Software Solutions Engineer
PEG
GB

If it's gone to Broken-Process this seems to indicate a failure somewhere.


Are you able to examine the XML for that entry? Does it include details of what the failure was or any stack showing where it failed?

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