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Posted: August 3, 2016
Last activity: November 30, 2016
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Call Timer in Right panel not clocking during multiple Interaction
Hi,
During Multiple Interactions opened in CSR portal the Timer in Right panel for previous interaction will stop clocking . Only then current interaction will show the time duration.
Please reply if anyone came across this issue before.
***Updated by moderator: Maryrita to add Group Tag***
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Hi Gayathri,
Thanks for posting your question here in the PDN forums. Not sure if you're aware but we have a new Product Support Community that just went live! I would like to invite you to post your question there. That will be the best place moving forward for you to receive assistance.
I'll be closing this thread now to future replies.
Hope to see you there!
Lochan | Community Moderator | Pegasystems Inc.