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 Sharmila Panja (SharmilaP5976)
Serendebyte

Serendebyte
CA
SharmilaP5976 Member since 2021 1 post
Serendebyte
Posted: March 2, 2021
Last activity: March 10, 2021
Posted: 2 Mar 2021 10:58 EST
Last activity: 10 Mar 2021 8:02 EST

Campaign Data

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We have an application-level setting to delete the campaign data after a certain number of days in the marketing application. 

The campaign data like batchout classes & batch reports get deleted after the number of days given in this setting (after the campaign ends).

Our client wants this information available forever. Do we have an option to have the campaign data forever?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Marketing 8.2 Enterprise Application Development Dev/Designer Studio Decision Management Insurance Lead System Architect
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Posted: 10 months ago
Posted: 2 Mar 2021 17:10 EST
Amy Rohe (ROHEA)
PEGA
Sr. Manager, Product Management
Pegasystems Inc.
US
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Hi @SharmilaP5976 

As you described Pega Marketing has a built-in mechanism to purge tables and classes for completed Campaigns after a configurable timeframe. This is done to prevent the continual growth of the database. Also, having a large volume of these tables has been known to contribute to issues upgrading to newer releases. As such, disabling this feature isn't recommended. Is your client's environment hosted on Pega Cloud or on-premise? Retaining the tables indefinitely is not supported in Pega Cloud environments.

Could you please explain why the client wants to keep the Campaign data indefinitely? 

Please be aware that changes to this area of the product in future releases may prevent such a configuration completely. 

If needed, information on configuring the ProcessPurging agent can be found here: https://community.pega.com/knowledgebase/articles/pega-marketing/pega-marketing-agents#Cleanup%20and%20data-mining%20agents

Thanks,

 

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Posted: 10 months ago
Posted: 10 Mar 2021 8:02 EST
Sharmila Panja (SharmilaP5976)
Serendebyte

Serendebyte
CA
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@ROHEA   Thank you so much for providing the information. Client is on Pega cloud.

Client want the ability to access the old resolved campaigns information.

 

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