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Posted: September 26, 2020
Last activity: October 1, 2020
Campaign should be wrapup once all the sms leaves the temporary table for a particular campaign
Hello,
Our requirement is that campaign should be in wrapUp status when all the sms leaves the temporary table MKT_DATA_CORR_SMS for a particular campaign.
Can you please give some idea how to start with this enhancement.
Hi,
Can you please explain more why you need such a requirement ? What business drivers are this for ? Generally an outbound run can have interactions with multiple channels like sms, email, push notifications etc and we could also have wait processing in offer/action flows which can do follow-up email, sms communications back to the customer.
So by design an individual channel delivery like sms completion does not always mean a outbound run is over. Is it more to see if the SMS's were really delivery as a reporting need from the outbound run work object ?