A normal user would have an operator record in the system to process work. A work party is a person, business, or organization associated with the case. A work party does not need to be associated with an operator record in the system. You could be adding a work party for a contact that will then receive email correspondence related to the case.
Posted: 4 years ago
Posted: 14 Sep 2017 21:54 EDT
Vikash Ranjan Karn (Vikash Karn)
Senior Technical Solutions Engineer