Question
Can changes to the administrator@pega.com Operator ID be saved from another Operator ID in Pega 7.22
We have a Pega Smart Disputes (Pega 7.2.2) cloud implementation and we have a requirement to change the password of the administrator@pega.com OperatorID from another Operator ID.
According to https://community.pega.com/support/support-articles/unable-change-password-administratorpegacom, changes to the pega admin operator ID can only be saved from the Operator Profile screen not from the Operator ID screen (which I have proven to be correct). Therefore no other Operator ID can save changes to this Operator ID.
Is there a specific role or another privilege that allows changes to be saved to the Pega admin operator ID from the Operator ID screen, so changes can be saved by a different operator. Or is this simply not possible in Pega 7.2.2.
***Edited by Moderator: Pallavi to update platform capability tags***
PegaRULES:SysAdm5 is not available, PegaRULES:SysAdm4 is and this role includes pzModifyAllowed (write instances) on Data-Admin-Operator-ID
I have tested an OperatorID with an AG that includes only this role and get the same results when saving administrator@pega.com:
This record has 1 error(s) in 1 place(s) .
—
You are not authorized to create, modify, or lock instance DATA-ADMIN-OPERATOR-ID ADMINISTRATOR@PEGA.COM
Please can you advise what the other options are to enable me to save this this OperatorID from another OperatorID
Hi,
The original solution in the article that was provided in the description applies here: https://community.pega.com/support/support-articles/unable-change-password-administratorpegacom
PegaRULES:SysAdm5 is the access role.
pzModifyAllowed on class Data-Admin-Operator-ID
Please check whether the above access role and above mentioned access when is there in the ARO.
I think that is required to modify the administrator operator ID.
Let me know if that helps.There are other options also to modify.